Privacy Policy

Last Updated: December 15, 2024

MAM Legal Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Submit intake forms or contact forms
Upload documents related to your case
Apply for attorney partnership
Subscribe to our newsletter or blog
Communicate with us via email, phone, or text

Personal information may include:

Name, email address, phone number, mailing address
Case-related information (court details, plaintiff information, debt amounts)
Legal documents and correspondence
Bar information and licensing details (for attorney partners)
Payment and billing information

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

IP address and browser type
Operating system and device information
Pages viewed and time spent on pages
Referring website or source
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Provide case operations support and legal services coordination
Communicate with you about your case, appointments, and deadlines
Process payments and manage billing
Evaluate attorney partnership applications
Improve our website, services, and user experience
Send marketing communications (with your consent)
Comply with legal obligations and protect our rights
Detect and prevent fraud or security issues

3. How We Share Your Information

With Attorney Partners

If you engage our services for debt lawsuit defense, we share your case information with licensed attorney partners who will provide legal representation. This is necessary to facilitate the attorney-client relationship.

With Service Providers

We share information with trusted third-party service providers who assist us in:

Case management and document storage (secure cloud platforms)
Payment processing (PCI-compliant processors)
Email and SMS communication services
Website hosting and analytics
Customer relationship management (CRM) systems

Legal Requirements

We may disclose your information if required by law, court order, or legal process, or to:

Comply with legal obligations
Protect our rights, property, or safety
Protect the rights, property, or safety of others
Detect, prevent, or address fraud or security issues

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your options.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest (SSL/TLS)
Secure cloud storage with access controls
Regular security audits and updates
Employee training on data protection
Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Restriction: Request restriction of processing in certain circumstances
Objection: Object to processing of your information for certain purposes
Portability: Request transfer of your information to another service provider
Withdraw Consent: Withdraw consent for processing where consent was the legal basis

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve website functionality and user experience
Deliver targeted advertising (with your consent)

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on:

The nature of the information
Legal and regulatory requirements
The purpose for which it was collected
Whether you have requested deletion

Case-related information may be retained longer due to legal and professional requirements, including statute of limitations periods and bar rules.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Marketing Communications

With your consent, we may send you marketing communications about our services, blog content, and updates. You can opt out at any time by:

Clicking the "unsubscribe" link in emails
Replying "STOP" to text messages
Contacting us at [email protected]

Note that opting out of marketing communications does not affect transactional communications related to your case or services.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information (subject to exceptions)
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected]or call (856) 531-1358.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification (for significant changes)
Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

MAM Legal Services
Email: [email protected]
Phone: (856) 531-1358
Address: [Physical Address]

Important Note: This Privacy Policy applies to MAM Legal Services' operational support services. If you engage an attorney through our partnership network, that attorney may have their own privacy policy governing the attorney-client relationship. Please review both policies.